Mission
Health Services aims to improve the health and wellness of the university community by providing inclusive evidence-based, quality health care and wellness promotion.
Summary Narrative
Increase access to student wellness and inclusion services
- Participated in new student orientations by having tables that provided promotional items and information regarding Health Services to new students
- Presentation to new student orientation leaders about our services
- Presented to international student orientation (fall and spring) on MMR and TB requirements of the university and information regarding their health insurance coverage
- Participated in Suicide Prevention Walk with Counseling Services
- Health Services RN hosted a women’s health talk in the residence hall this spring
- Provided sports physicals and sickle cell screening to incoming freshman athletes and transfer athletes
- Co-hosted Mythbusters which provided interactive education to students regarding pregnancy prevention and sexual health
- Collaborated with International Student Services and Student Accounts to create new process for payment of MMR and T-Spot testing
- Partnered with the nursing school to provide nursing students with clinical experience giving flu and Covid vaccines
- Health Services hosted a Health and Wellness Clinic in November. Health Services partnered with the Arkansas Minority Health Commission (AMHC) to provide screenings for UA Little Rock’s employees, students, and the surrounding community which included blood pressure, cholesterol, glucose level, and BMI assessments. Also, ARcare provided HIV testing, and the Arkansas Department of Health provided Covid vaccine boosters. Health Services collaborated with UA Little Rock Nursing Department to provide flu shots to those who couldn’t attend the previous flu vaccine clinic.
Total numbers from the Health and Wellness Clinic:
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- Flu shots 28
- HIV screenings 46
- Covid shots 72
- Screenings 93
- Health Services decorated the lobby area in rainbow colors to celebrate Pride month in June.
- Partnered with the Nursing School in October and provided over 498 flu vaccines to the campus community
- Continued provision of specific services addressing women’s health issues and birth control.
- Collaborated with Mid-South and Facilities Management to provide Narcan boxes in every building across campus
- Collaborated with DRC and Counseling Services for a “Wizard of Oz” themed open house in October
- ADH conducted site visit with CDC TB representative to highlight Health Services’ TB screening processes, counseling and coordination of positive latent TB cases
Prioritize compensation, professional development, and work environment necessary to recruit and retain a diverse student affairs staff that is prepared to support a diverse student population.
- Health Services full-time staff have received Safe Zone training.
- Created SOPs (Standard Operating Procedures) for the front desk area to aid in training new staff and provide a quick reference guide to current staff.
- Created Standard Operating Procedures for duties of the Business Manager
- New HIPAA training set up and implemented by Business Manager
- Updated Health Services budget by handling outstanding invoices
- Updated the Health Services budget by restructuring it to reflect the actual amounts spent in the current fiscal year
At A Glance
- Total number of visits to Health Services: 3,473
- Screened 190 international students from 25 different countries for tuberculosis
- 498 flu vaccines administered
- 72 bivalent Covid boosters given
- 607 TB tests administered and read
- 168 Covid tests administered
Assessment 1
Alignment with UA Little Rock Goal
Increase student access to transformative educational experiences that are affordable, versatile, and relevant.
Alignment with Student Affairs Goal
Increase access to student wellness and inclusion services
Goal
Ensure an adequate number of automatic external defibrillators (AED) are on the main and satellite campuses and adequate training for appropriate use.
Type of assessment (learning outcome or operational)
Operational
Activity or experience being assessed
Placement of AED devices around campus, as well as training
Assessment artifact
Survey developed in conjunction with Facilities Management and the University Police Department
Time period assessment was done
Spring 2023
Results
UA Little Rock has 16 AED devices in 16 different buildings across campus.
Continuous improvement process
Per Shawn Bayouth in Facilities Management, college campuses are required to have AEDs present where athletic events are taking place and in fitness centers. However, there are no other standards for required locations or numbers of AEDs.
Training: we put the SafeColleges training on the HS site.
WHEN: June 2023
Assessment 2
Alignment with UA Little Rock Goal
Increase student access to transformative educational experiences that are affordable, versatile, and relevant.
Alignment with Student Affairs Goal
Increase access to student wellness and inclusion services
Goal
Educate admitted international students about UA Little Rock Health Services and on the benefits and limitations of medical insurance.
Type of assessment (learning outcome or operational)
Learning outcome
CAS Domain: Knowledge acquisition/construction/integration and application
Activity or experience being assessed
Presentation
Assessment artifact
Survey
Time period assessment was done
Spring 2023
Results
11 international students completed the Health Services quiz following the presentation.
Question #1: UA Little Rock Health Services is located in the Donaghey Student Center (DSC), Room 102, next to the information desk and across from the on-campus bookstore. True or False?
Responses: all 11 participants answered “True” which was the correct answer
Question #2: UA Little Rock Health Services does not provide women’s health services on campus. True or False?
Responses: 10 out of 11 participants answered “False” which was the correct answer
Question #3: Proof of two (2) measles, mumps, and rubella (MMR) vaccinations are required for UA Little Rock admission. True or False?
Responses: 8 out of 11 participants answered “True” which was the correct answer
Question #4: UA Little Rock Health Services operates on an appointment system rather than a walk-in basis. True or False?
Responses: all 11 participants answered “True” which is the correct answer
Question #5: You must provide your insurance coverage information (insurance card) each time you visit the clinic. True or False?
Responses: all 11 participants answered “True” which is the correct answer
Question #6: If you have purchased health insurance, it will cover all costs of every visit to UA Little Rock Health Services. True or False?
Responses: 5 out of 11 answered “False” which is the correct answer
Question #7: If I have medical insurance but have not received my insurance card when I visit Health Services for an appointment, I will be charged for the provided health services. True or False?
Responses: 10 out of 11 answered “True” which was the correct answer
Question #8: I can seek reimbursement from my insurance company for upfront payments I made for covered health expenses. True or False?
Responses: 9 out of 11 answered “True” which was the correct answer
Question #9: Medical health insurance pays for dentist visits also. True or False?
Responses: 9 out of 11 answered “False” which was the correct answer
Question #10: If I miss an appointment but do not notify us this will result in you being charged $25. True or False?
Responses: 7 out of 11 answered “False” which was the correct answer
Continuous improvement process
The following items were identified as needing more clarification following the presentation: clarification regarding health insurance not covering 100% of every visit to Health Services, Health Services charging a $10 fee for missed appointments, and MMR requirements for the university. More emphasis will be placed on these items in future presentations.
WHEN: Summer 2023
Assessment 3
Alignment with UA Little Rock Goal
Increase student access to transformative educational experiences that are affordable, versatile, and relevant.
Alignment with Student Affairs Goal
Increase access to student wellness and inclusion services
Goal
Educate UA Little Rock student-athletes on the benefits of obtaining an annual flu vaccine
Type of assessment (learning outcome or operational)
Learning outcome
CAS Domain: Knowledge acquisition/construction/integration and application
Activity or experience being assessed
Flu vaccine education program for UA Little Rock Athletics
Assessment artifact
Survey
Time period assessment was done
This goal was not completed due to staff turnover. Will address this issue on a larger scale in FY24.
Results
n/a
Continuous improvement process
n/a
