Mission
The mission of UA Little Rock Military Student Success Center (MSSC) is to provide our student Veterans, Active-Duty, National Guard, Reserve, and family members with compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship from enrollment to graduation and beyond.
Summary Narrative
Improve student recruitment and yield processes
Word of mouth and outreach is the primary recruitment tools for the MSS demographic. Working with and mentoring our students has been our primary focus while attending as many veteran and service member events in Central Arkansas as possible. Even though our military is showing some of the lowest recruitment numbers prior to 9/11, our numbers are holding steady or showing small increases.
Create non-traditional student recruitment pipelines
2023 will hopefully bring a partnership between UA Little Rock and the PEC Professional Education Center, Camp Robinson. This partnership will create a national pipeline for all National Guard Recruiters to get 15 hrs of credit towards a Business Certificate program or an MBA. This project is ongoing.
Stabilize the student aid portfolio necessary for effective merit- and need-based aid
N/A
Increase access to student wellness and inclusion services
We are partnering with the Library to bring access and knowledge-based services to our students. We are also working with VA partners to increase access to healthcare and benefit utilization best practices.
Develop a responsive student experience and engagement program
The MSS employee’s VA Work Study students, five of them during the Fall and Spring semesters. One of their many tasks has them reach out to other military students in their departments and offer assistance or just words of encouragement. This program is mirrored in our social media outreach program, where information and positivity are shared to foster student retention and resilience during difficult and challenging periods.
At A Glance
N/A
Assessment 1
Alignment with UA Little Rock Goal
Experience | Improve the student, faculty, and staff experience by cultivating an engaging campus community that promotes diversity, equity, and inclusivity.
Alignment with Student Affairs Goal
Increase access to student wellness and inclusion services
Goal
Develop a workshop with the business department to teach credit building and credit repair techniques.
Type of assessment (learning outcome or operational)
Operational
Activity or experience being assessed
N/A – Workshops were canceled due to closure of facilities.
Assessment 2
Alignment with UA Little Rock Goal
Access | Increase student access to transformative educational experiences that are affordable, versatile, and relevant.
Alignment with Student Affairs Goal
Develop a responsive student experience and engagement program
Goal
Build incentives into social media engagement to increase following base on different platforms.
Type of assessment (learning outcome or operational)
Operational
Activity or experience being assessed
Engagement numbers after different posts are paid to be advertised regionally in AR
Assessment artifact
Post engagement analytics from social media tracking tools
Time period assessment was done
2022 Fall period into early Spring 2023
Results
Engagement was driven most significantly by the onset of winter break and spring commencement. Incorporating a cyclical strategy to build upon the momentum spurred by these events is a more productive approach than the prohibitive cost of advertisements.
Assessment 3
Alignment with UA Little Rock Goal
Community Engagement | Enhance community engagement through partnerships and collaborations involving faculty, staff, and students that address local, state, and regional needs.
Alignment with Student Affairs Goal
Create non-traditional student recruitment pipelines
Goal
Cultivate partnership with LRAFB
Type of assessment (learning outcome or operational)
Learning Outcome – Knowledge acquisition/construction/integration and application
Activity or experience being assessed
The feasibility of operating a satellite facility at LRAFB
Assessment artifact
Observation
Time period assessment was done
FY23
Results
The project was determined to be infeasible due to facility costs.
