Web-Based Remote Proctoring

Remote proctoring is designed to provide educators and students, in the UA Little Rock distance learning environments, an efficient, and convenient solution that delivers, on-demand, proctored exams. This enables students to test online, anytime, anywhere, and with integrity. Students may take their exams from the convenience of their own homes rather than traveling to campus or another location. During the Fall 2018 Semester, UA Little Rock will offer both Honorlock and RPNow as remote proctoring options. Beginning with the Spring 2019 semester, Honorlock will be the only option and RPNow will no longer be available. Honorlock provides more faculty control over testing and is seamlessly integrated with Blackboard.

RPNow

RPNow is a downloadable software that allows students the flexibility of testing in their chosen location with their devices while also providing tight test security and ensuring academic integrity.

Students

Check your syllabus to see if Remote Proctoring is available to you and which option your professor has chosen.


FAQs

  1. Is there a fee? There is no test fee for UA Little Rock students to use RPnow.
  2. May I use RPnow? Remote testing is available to UA Little Rock students. Your professor determines if remote testing is appropriate for your course.
  3. Do I need any special software or devices?  It is critical that you download the RPnow software that was created specifically for UA Little Rock.  Check the URL address to make sure the words referring to UA Little Rock appear: “…universityofarkansaslittlerock.remoteproctor.com…” You will also need a working webcam and microphone as well as your photo ID. 
  4. Do I need an appointment? No, please do not make an appointment. If you are testing remotely, you will not be testing in the computer lab so you do not need an appointment for the lab. Lab appointments are for those who will physically test in the computer lab in the Student Services Center.
  5. When should I take my exam?  You can take your exam anytime during the testing window. However, remember to allow plenty of time to conduct all of the RPnow preliminaries in addition to your allotted exam time.  For example, let’s say your exam is scheduled to end at 11:59 p.m. You have 120 minutes to complete it. You begin your RPnow set-up on your computer at 9:40 p.m. It takes you 20 minutes to set-up. You try to begin your test at 10:00 p.m., but RPnow will not let it start. This is because you now have 119 minutes instead of the 120. It does not matter that you feel you can complete the test in 60 minutes. RPnow requires the total 120 minutes be available to you.


Setup

Follow these instructions to access your exam for your online course. Additionally, you may check the RPNow Student Guide for more information

  1. Visit this RPnow website which has been created specifically for UA Little Rock students.
  2. Make sure the URL starts with: “http://universityofarkansaslittlerock.remoteproctor.com/, which will indicate you are at the correct location. This is only part of the very long URL.
  3. View the video. Most issues students have with setup are answered in this short video. If you have any difficulties, return to the RPNow website and check the video before contacting technical support.
  4. Install RPnow.
  5. Perform the computer, mic, and video checks.
    • You should now be ready to begin your selections for your exam.
  6. Check the testing area. Make sure that your space is free of clutter and there is no writing on any surfaces including walls, whiteboards, posters or anything other than the materials allowed by your professor. Please review UA Little Rock policy on the RPnow website to avoid being flagged for suspicious behavior and ensure a smooth testing experience.
  7. Select the “University of Arkansas at Little Rock” from the drop-down menu and confirm you have selected the correct institution.
    • You will be able to select your professor, exam, and begin your test. If you cannot find UA Little Rock, your professor, or your exam from the drop-down menu, you may have downloaded the incorrect software. In some cases, you may need to uninstall the generic RPnow software and install the correct software specifically created for UA Little Rock.
    • Remember that government-issued photo identification or a UA Little Rock Identification Card is required to test. Federal Law prohibits the copying of a military ID or a CAC card (common access card) per Title 18, U.S. Code, Part I, Chapter 33, Section 701.
  8. Follow instructions as the software leads you through the room scan and ID Check. Next, you will need to select the platform your test is on. This information will be provided by your professor.
  9. Navigate to your exam.
  10. Once you have found your exam and it asks for a password, click on the green button at the top of the screen that says, “Insert Password.”  The software will insert the password into the blank space and you will be able to access your exam. Testing Services will never provide students with exam passwords.


Troubleshooting

  1. If you cannot find UA Little Rock in the drop-down menu:
  2. If RPnow asks for a password but you don’t have one:
    • Insert the password by clicking the small green button at the top of the screen labeled “Insert Password”. Testing Services will not give passwords to students. Professors provide passwords to Testing Services personnel, who then enter them into RPnow.
  3. Cannot log into your test:
    • Has the timeframe for your test started? Professors designate specific days and times for their tests.  Double check your instructions from your professor to learn if the window to test has opened or closed.
    • Has the timeframe expired? Did you start your test too late? Be sure to allow plenty of time to perform the preliminaries in addition to your allotted test time. For example, your exam is scheduled to end at 12 midnight and you have 3 hours to complete it. You conduct all of the preliminaries, but do not actually start the test until 9:01 p.m. RPnow has been set-up to allow exactly 3 hours for your exam; not 2 hours and 59 minutes.
      RPNow will prevent you from starting the exam.
  4. Check the settings on your antivirus. It may be blocking RPnow.
  5. Review the instructional video once more to make sure you are aware of all of the steps you must follow.
  6. If problems persist, call or email:


Rules and policy

UA Little Rock policy on the RPnow website

Objective: This policy outlines proctoring and examination security expectations for students when using the RPNow System for proctoring online examinations.

Faculty

Faculty exam set-up

To set up your exam for RPNow, simply check the box for RPNow when you create your exam submission. You can do this after the fact if you decide later to allow students to use RPNow by editing your submission.

For more information about creating or editing an exam submission or creating a RegisterBlast account (needed for submission), please visit our Online Course Proctoring Webpage.

If you encounter any difficulties, you may contact Testing Services:

proctor@ualr.edu
501.569.3198


Honor Lock

This remote proctoring system does not require students to download any software and instead integrates seamlessly with Blackboard by means of a Chrome extension that can be easily removed and added back later.  Additionally, Honor Lock is completely controlled by the Instructor with real-time video updates as soon as students finish testing.

Students

Taking your exam with Honor Lock is a breeze! Before you begin, you will need to use the Google Chrome browser to take your exam.

  1. In Google Chrome, navigate to Blackboard and then to your course.
  2. Next, navigate to your assessment.
  3. Under the instructions, click on Get Started to add the Honor Lock extension. This will bring up a new tab.
  4. In the new tab, click Add Extention.
    • If a new tab doesn’t open, or the page has trouble loading, navigate directly to honorlock.com/install to download the extension
  5. Once you have added the extension, click Begin in Blackboard, then Launch Proctoring to start the exam.
  6. Photo Authentication: Center your face in the frame and click Take Photo. Confirm that you can see yourself clearly and click Accept. Click Redo if the photo is blurry or otherwise unacceptable for identification purposes. Honor Lock also uses the same process to take a picture of your Photo ID.
  7. Room Scan: Follow Honor Lock’s instructions for the Room Scan. To avoid being flagged, be careful not to submit the video until the entire room has been scanned.
  8. Take your test normally. Honor Lock will continue to record and will save and stop recording when you submit your exam.

For additional information, read through the Blackboard Student Guide. If you encounter any trouble during your exam, Honorlock technical support is available 24/7 for students.

If you need to contact Honorlock support, call 855-828-4004.

Faculty

As with RPNow, you will begin setup by checking the box for Honor Lock on your exam submission. This lets Testing Services know how to handle your exam submission. However, there are a few more steps you will need to take in order to enable Honor Lock for your Online Course exam.

Simply follow the instructions in the Honorlock Faculty Guide.

For questions regarding Honor Lock set up, email Americo Stellato at americo@honorlock.com.