|University of Arkansas at Little Rock|
|Policy Name: Student Complaints|
|Policy Number: 512.6|
|Effective Date: April 1, 2010 (review date)|
When a student has a complaint that is unrelated to a grade appeal, discrimination or other grievance that has a separate policy, the complaint will be logged by the office receiving the complaint. The log for complaints will list the date of the complaint, the student’s full name and the student I.D. The log will also contain a brief summary of the complaint, the disposition of the complaint and the date of disposition. The disposition will contain the name of the staff member handling the complaint, how the complaint was handled and any decisions made in regard to the complaint.
All complaint logs should be reviewed yearly to determine if a policy needs to be developed or changed to prevent complaints.
Source: Chancellor’s Office
Approved By: VCESS, April 1, 2010
Custodian: Office of the Chancellor