Emergency Response Procedures

Health Services does not respond to emergencies on campus as this can lead to unnecessary delays in more appropriate emergency care. Please call 911!


  • Call 911
  • Know the location of the emergency and the phone number you are calling from.
  • Stay Calm! Let the 911 dispatcher guide the call. Answer any questions they may have.
  • Do not hang up until directed to do so by the 911 dispatcher.
  • Have someone else call the UA Little Rock Department of Public Safety (DPS) at 501-916-3400. DPS will ensure that the ambulance and/or fire department arrive at the correct location.


Call 501-916-3188 to schedule an appointment.


  • DON’T PANIC– Seizures are usually short-lived and non-life threatening.
  • Remove all objects from around the person having a seizure to prevent injury.
  • Lay the person on his/her left side and pad the head with a backpack or coat.
  • If the person is having trouble breathing or is vomiting, open the airway by pushing the lower jaw up and out or tilting the head back. Don’t try to force anything into the mouth. If the person doesn’t begin breathing normally, CALL 911 and DPS, 501-916-3400.
  • Following a seizure, the person may be sleepy or confused.  Accompany the person to Health Services or assist with calling a family member or friend.

WORK RELATED ACCIDENTS/INJURIES: If the injury is life-threatening, Call 911

1. For non-life-threatening injuries or illnesses during normal business hours:

  • Call the Company Nurse Injury Hotline for advice, 1-855-339-1893.
  • It is important to call the Company Nurse BEFORE going to Health Services.  Providers in Health Services can not see you until after you make that call. Not calling the Company Nurse will only delay your treatment.
  • Based on the information you provide, the Company Nurse will make recommendations for your care.  This could be self-care, go to Health Services, or in certain situations you may be directed to an appropriate off-campus facility.
  • Visit https://ualr.edu/health/workers-compensation/ for more information.

2. For injuries that occur before or after regular business hours, over the weekend, or while away from campus, call the Company Nurse Injury Hotline for a referral.


  • Wash your hands so that the wound is not contaminated with additional dirt or germs.
  • Allow the wound to bleed slightly – this helps cleanse impurities from the wound.
  • Clean the wound carefully with soap and water.
  • Apply a thin layer of antibiotic cream or ointment and cover the wound with a bandage.


  • Hold the burned area under cool, not cold, running water for 10 or 15 minutes or until the pain subsides. If this is impractical, immerse the burn in cool water or apply cold compresses. Do not put ice on the burn.
  • If the skin is blistered or broken follow the steps from “Minor Cuts and Scrapes.”
  • If no blisters or broken skin are apparent, wash the area lightly with soap and cold water, rinse thoroughly, and cover with a bandage.