Health Services does not respond to emergencies on campus as this can
lead to unnecessary delays in more appropriate emergency care.  


  • ambulance2Call 911
  • Know the location of the emergency and the number you are calling from.
  • Let the 911 dispatcher guide the call. You may be asked questions such as: “is the individual conscious?” and “what happened?”
  • Follow any and all instructions the dispatcher gives you.
  • Do not hang up until directed to do so by the 911 dispatcher.
  • Have someone else call UALR’s Department of Public Safety (DPS) at 569-3400; DPS will ensure that ambulance and/or fire department personnel arrive at the correct location.


  • DON’T PANIC – Seizures are usually short and not life threatening.
  • Remove objects from around the person to prevent injury.
  • Lay the person on their left side and pad the head with a backpack or coat.
  • If they are having trouble breathing or is vomiting, open the airway by pushing the lower jaw up and out or tilting the head back (don’t try to force anything into the mouth). If they don’t immediately begin breathing normally, CALL 911 and DPS.
  • Following a seizure, the person may be sleepy or confused.  Accompany them to Health Services or assist with calling a family member or friend.


If an injury is life-threatening, Call 911 and have a supervisor call the Company Nurse Hotline at 1-855-339-1893. For non-life threatening injuries, please notify a supervisor then call the Company Nurse Hotline.  It is important to call the Company Nurse before going to Health Services. Based on information provided, the Company Nurse will triage and make recommendations for care.  This could be self-care, go to Health Services, or in certain situations, the employee may be directed to an appropriate off-campus facility.  Health Services providers can not treat work-related injuries until the Company Nurse is called.  Visit https://ualr.edu/health/workers-compensation/ for more information.


  • Wash your hands so that the wound is not contaminated with additional dirt or germs.
  • Allow the wound to bleed slightly – this helps cleanse impurities from the wound.
  • Clean the wound carefully with clear water. Don’t use soap as it can cause irritation.
  • Apply a thin layer of antibiotic cream or ointment and cover the wound with a sterile bandage.


  • Hold the burned area under cool (not cold) running water for 10 or 15 minutes or until the pain subsides. If this is impractical, immerse the burn in cool water or apply cold compresses. Do not put ice on the burn.
  • If the skin is blistered or broken follow the steps from “Minor Cuts and Scrapes.”
  • If no blisters or broken skin are apparent, wash the area lightly with soap and cold water, rinse thoroughly, and cover with a sterile bandage.


  • If someone becomes ill during regular business hours, accompany them to Health Services.
  • If the individual is unable to walk, send someone to Health Services to borrow a wheelchair.


October, 2016