Emergency Response Guide

Health Services does not respond to emergencies on campus as this can lead to unnecessary delays in more appropriate emergency care. Please call 911!


  • Call 911
  • Follow instructions and do not hang up until directed to do so by the 911 dispatcher.
  • Have someone else call the UA Little Rock Department of Public Safety (DPS) at 501-916-3400. DPS will ensure that the ambulance and/or fire department arrive at the correct location.


  • If someone becomes ill during regular business hours, accompany them to Health Services.
  • If the person is unable to walk, send someone to Health Services to borrow a wheelchair.


  • DON’T PANIC. Seizures are usually non-life threatening.
  • Remove all objects from around the person to prevent injury.
  • Lay the person on their left side and pad the head.
  • If they are having trouble breathing or are vomiting, try opening the airway. If they don’t immediately begin breathing normally, CALL 911 and UA Little Rock’s Department of Public Safety (DPS) at 501-916-3400.
  • Following a seizure, accompany the person to Health Services or assist with calling a family member or friend.


  • If an injury is life-threatening, call 911 and have a supervisor call the Company Nurse Hotline at 1-855-339-1893.
  • For non-life threatening injuries, please notify your supervisor then call the Company Nurse Hotline. It is important to call the Company Nurse before going to Health Services. Based on information provided, the Company Nurse will triage and make recommendations for care. This could be self-care, go to Health Services, or in certain situations, the employee may be directed to an appropriate off-campus facility. Health Services providers can not treat work-related injuries until the Company Nurse is called. Visit ualr.edu/health/workers-compensation/ for more information.
  • For injuries that occur before or after regular business hours, over the weekend, or while away from campus, call the Company Nurse Injury Hotline for a referral.


  • Wash your hands so that the wound is not contaminated with additional dirt or germs.
  • Allow the wound to bleed slightly – this helps cleanse impurities from the wound.
  • Clean the wound carefully with clear water. Don’t use soap as it can cause irritation.
  • Apply a thin layer of antibiotic cream or ointment and cover the wound with a bandage.


  • Hold the burned area under cool (not cold) running water for 10 or 15 minutes or until the pain subsides. If this is impractical, immerse the burn in cool water or apply cold compresses. Do not put ice on the burn.
  • If the skin is blistered or broken follow the steps from “Minor Cuts and Scrapes.”
  • If no blisters or broken skin are apparent, wash the area lightly with soap and cold water, rinse thoroughly, and cover with a bandage.

Download a PDF of the Emergency Response Guide by clicking the image below.