Mobile Devices

Visit Google’s help center to learn more about accessing your UALR Google Mail account using IMAP or Google Sync on your mobile device.

General Settings

Access to your Google mailbox from a mobile device or other third-party client does not utilize our web-based Single Sign-On (SSO) service with a NetID and password. Instead, use the following credentials:

  • Username: Your full email address (e.g., is your client user name used to log in.
  • Password: The password used is the legacy Mail password (see the Personal Information > Change Passwords or View Usernames screen in BOSS).
  • Hostname:
  • Port: 993
  • Secure connection setting: SSL
  • Hostname:
  • Port: 587
  • Secure connection setting: TLS (if TLS is not an option in your client, use SSL and port 465)
  • Hostname:
  • Domain: (not used)

Troubleshooting a locked account

If too many failed password attempts are made on your mail account, Google may place a lock preventing you from logging in with a mail client. To remove the lock, use Google’s account verification / unlock page.

Follow these steps after verifying or resetting your Mail password:

  1. On the Google account verification log-in page, enter your full email address (do not enter your password at this time) and click the Sign in button.
  2. On the UALR log-in page, enter your NetID username and password and click the Log in button.
  3. On the Additional Verification page, click the Continue button.
  4. Log into your mail account on your mail client to verify the lock has been removed.