Students at UA Little Rock can receive assistance from campus technical support for issues with their university accounts, access to the university network, campus-owned technology and on-campus computer labs, as well as supported software and tools.
The information on this page is relevant to all students taking courses online through UA Little Rock’s Blackboard system. Note that some campus units may provide services specifically to their student population, so support for those services may not be detailed here.
Scope of our Support Services
Technology support for UA Little Rock students is available for a wide range of tools and services in use across campus, but there are some limits to the scope of those services. For example, we can provide hardware support for technology owned by the university, but there are limits to what can be done with your personal computer. Similarly, we can troubleshoot issues with our campus network, but you may need to reach out to your internet service provider if you are having trouble with a personal or work network connection.
Who to Contact For Help
If you’re experiencing a technical issue with the content or tools within the Blackboard system, please reach out to UA Little Rock Blackboard Student Support.
If you’re having trouble logging in to Blackboard or to one of the tools provided to campus, like Microsoft Office 365, G Suite, or Zoom, please reach out to the IT Services Assistance Center or email itservices-help@ualr.edu.
Issues that are academic in nature, like missed deadlines or extra submission attempts, are best addressed through your course instructor.
Many courses will offer content and tools that are either specific to your academic discipline or that are supplemental to the core functionality of the Blackboard system. Your course instructor should provide you with information about obtaining support for these tools, but you can always reach out to Blackboard Student Support for assistance with finding the appropriate support contact for your issue.
Support for Third-Party Tools
Many online courses will utilize third-party tools to enhance course content, and the third-party tool provider will often have their own support contact for troubleshooting issues specific to the tool. Below is a list of the major third-party tool providers with tools in use at UA Little Rock:
Cambridge Business Publishers
Cengage
HonorLock
Macmillian
McGraw Hill
Pearson
If a third-party tool provider used in one of your courses is not listed here, check your syllabus for more information about troubleshooting issues.