While it is the highest priority of Financial Services–Payroll and Human Resources to ensure that all employees are paid on designated paydays, there may be instances where delays occur due to missed departmental deadlines, missing employee documentation, or errors during business process approvals.

When an employee has not received a paycheck, the following steps should be followed:

  1. Log into Workday.
  2. Type in the search bar: Create Request
  3. In the Request Type box, select UALR| On Demand Payment Request
  4. Click OK
  5. Please read all of the instructions at the top of the page before beginning.
  6. Fill in the required fields:
    • Employee Workday ID
    • Employee’s job title and position ID
    • Please select the reason for your request. If you choose “Other,” an explanation is required.
    • Enter the amount of the request (If Applicable)
    • Provide the initiator’s name, phone number, and email address
    • Confirm by choosing Agree or Disagree that you adhere to the On-demand payment procedures.
    • Click Submit
  7. The request will route to the position budget specialist for approval.
  8. The request will then route to the Dean/AVC or VC for approval.
  9. Then it will be reviewed and processed by Payroll if applicable.

It is the responsibility of the initiator to monitor the request throughout the approval process and ensure it receives all required approvals no later than 12:00 p.m. by the on-demand payment deadline listed on the payroll calendar. This can be tracked in your Workday inbox archives.

All approved manual payment requests will be processed and sent as a direct deposit to the account(s) on file per the “On-demand Complete & Settle by Date” shown on the payroll schedule. Per the Project One team, manual payments (on-demand payments) cannot be processed on a daily basis. 

A paper check will only be processed if the employee does not have a direct deposit account on file. If an employee elected direct deposit as the method of payment for payroll payments, the employee cannot request a paper check. 

An on-demand payment (manual payment) pay schedule is on the Payroll webpage for your review.

For your convenience, a PDF version of this information is available here.

If you have questions about these instructions, please contact Human Resources at 501-916-3180 or Payroll at 501-916-3136.