Resetting your device for use on UALR WiFi
One of the easiest and fastest ways to resolve most issues and re-connect is to delete the UALR-WiFi network from your device and then re-connect.
Apple iPhone & iPad & Apple Watch
In Settings, Wi-Fi, click the “i” next to UALR-WiFi, then click “Forget This Network” then, re-join UALR-WiFi, enter your Active Directory username and password, and then click Trust on the wifi.ualr.edu certificate. Make sure that Private Address is unchecked on your iPhone for the UALR-WiFi network and all of your network settings are set to DHCP and/or Dynamic.
Android
Go to Settings > Wireless & Networks. Choose Wifi Settings, then long press the network named UALR-WiFi. Now choose Forget Network. Now, re-join UALR-WiFi and enter your Active Directory username and password. Make sure all of your network settings are set to DHCP and/or Dynamic.
Microsoft Windows 10
In Windows you right-click on UALR-WiFi and then click “forget” the UALR-WiFi network from your device This step deletes the installed security certificate on Microsoft Window 10, which may be expired or otherwise rejected. Now, re-join UALR-WiFi, enter your Active Directory username and password You should next be prompted to trust and install a fresh wifi.ualr.edu certificate. Make sure all of your network settings are set to DHCP and/or Dynamic.
Apple MacBook and MacBook Air
Go to System Preferences > Network, then select Wi-Fi on the left. Now, select UALR-WiFi from the list & then click on the Disconnect button. Click on the Advanced button, and select UALR-WiFi from the list and then click on the (-) button to remove it from the list. Click on the OK button to close the window. Now click the Apply button in the Networks window. Now, re-join UALR-WiFi, enter your Active Directory username and password, and then click Trust on the wifi.ualr.edu certificate. Make sure that Private Address is unchecked on your iPhone for the UALR-WiFi network and all of your network settings are set to DHCP and/or Dynamic.
PASSWORDS
If you forgot your Active Directory username and password, you may need to reset or change your password. Simply login to your UA Little Rock BOSS account and manage your passwords under Personal Information / List Accounts and Change Passwords. You will see a list of your university identities and can update your password for assigned accounts. Be sure the password you choose meets the criteria listed. Some special characters / symbols may not be compatible with all systems. Detailed instructions can be found on BOSS.
Help/Screenshots
Check out the IT Services Wireless Help Website for the latest support documentation at this link HERE. NOTE: Static or manual network settings for DHCP, DNS, and IP will cause your device to fail on UA Little Rock wireless networks.
Still Need Help?
Stop by in-person to the IT Services Assistance Center at SUA 105. Polite and professional support technicians are there to help you get your device back online fast. You can always call the IT Services Assistance Center at 501-916-3011 for help over the phone.
Find IT Services Office
Here is a handy link to UA Little Rock campus maps, so you can find our offices on campus.
