2018-2019 Annual Report – Counseling Services


The mission of Counseling Services at the University of Arkansas at Little Rock is to empower students to overcome barriers to their academic success by:

  • Providing counseling services for university students
  • Promoting a culture of community by fostering an atmosphere of caring

Summary Narrative

1) Enhance recruitment and retention efforts to increase enrollment

  • Counseling Services (CS) was front and center in its efforts to assist in the many varieties of student orientations including:
    • Freshman
    • Transfer
    • Resident Assistants
    • Bowen School of Law
    • Clinton School of Public Service
    • Chancellor’s Leadership Corps
    • Athletics
    • Social Work (BSW)
    • International Students
  • Workshops – Topic-specific orientation workshops were presented by CS to parents, students, faculty, and staff on “Letting Go,” “Health and Safety,” and “Keeping Your Trojan Healthy.”
  • New Faculty Orientation – CS was involved in new faculty orientation, August 14, 2018.
  • Discover Days and Experience UA Little Rock – CS staff volunteered for numerous activities including registrations, greeter, transit driving, and tabling during the 2018 – 2019 academic year.
  • Charles W. Donaldson Summer Bridge  Academy – Aresh Assadi taught College and Career Readiness to 65 potential UA Little Rock students, June 2019.
  • Student Advocate Awards – Awards were presented to the Department of Counseling Services and its Clinical Internship Program. Additionally, Tara Kittrell and Dr. Mike Kirk won individual advocate awards, May 2, 2019.

2) Strengthen student-friendly operations and customer service

  • During Fall 2018 and Spring 2019 peak registration periods, CS staff assisted at the Ask UA Little Rock Help Desk.
  • CS staff provided phone answering service to facilitate student access to the Financial Aid Department staff, January 2019.
  • Student labor training has been revamped and is in the process of being transferred to Blackboard with an embedded test.

3) Improve diversity and inclusion efforts to provide a safe and inclusive environment for students

  • Trojan Wars – In conjunction with Student Experience, CS hosted Trojan Wars for approximately 180 students as part of the annual Trojan Daze lineup of events. The program provided sex education in an engaging, non-judgemental, and inclusive style/manner/format on topics such as safer sex and abstinence, consent and communication, and maintaining healthy intimate relationships. August, 2018.
  • Self Care Fair – After five years of hosting events every September for National Suicide Prevention Month, Counseling Services decided to take a more positive approach by rebranding it the “Self Care Fair” in an effort to reduce the stigma associated with mental health issues. Based on Maslow’s Hierarchy of Needs, the fair was designed to increase self-awareness, build resilience, self-confidence, and belief in one’s ability to cope with life’s uncertainties. Events focused on healthy eating and exercise, mindfulness and relaxation, and personal safety.
  • Out of Darkness Campus Walk – Counseling Services collaborated with the Arkansas chapter of the American Foundation for Suicide Prevention (AFSP) to host the second annual walk on April 13, 2019.  The intent was to encourage conversation about the serious issue of suicide and promote help-seeking from a mental health professional when appropriate. On that rainy, windy day, we had 215 walkers and raised $3500 for AFSP.
  • Diversity Council – The mission of the council is to improve diversity, inclusion, equality, and global understanding within the campus community by promoting dialogue, providing information, and fostering respect for all students, faculty, and staff. Hyginus Ukadike represents CS on the council lending his voice and expertise to the inclusive message and focus of the council.

It’s Real presentations – CS presented the AFSP-produced documentary It’s Real: College Students and Mental Health to students in CLC, the Donaghey Scholars Honors Program, and PEAW classes during the fall semester. The film and follow up discussions provided education on mental health issues and help-seeking behaviors.

4) Align financial and human resources to operate more effectively and efficiently

  • Fundraising – Counseling Services continued its fundraising with approximately $6,000.00 given in cash and in-kind donations for the UA Little Rock Food Pantry and CS programming such as the Self Care Fair, Trojan Wars, and Out of the Darkness Campus Walk.
  • Alumni and Development – 100% of CS staff donated to the Campus Campaign, scholarships, or both.
  • Clinical Internship Placement Site – During the academic year, CS provided clinical training and opportunities to six intern students from the School of Social Work and Rehabilitation Counseling programs. These interns provided 375 counseling sessions for our students.  To date, CS has hosted 33 clinical interns since fall 2009. There was a 20.6% increase in individual clinical appointments this year (n=2,775, an increase of 475 counseling sessions over last year.
  • Psychiatric Nurse Preceptor Site – Tara Kittrell, APRN, LPC, served as the clinical preceptor for six Master of Science in Nursing students specializing in psychiatric nursing.
  • Employee Assistance Program (EAP) – EAP was provided office space and staff support two days per month to facilitate counseling appointments for faculty and staff.
  • Continuing Education Units (CEUs) Provided – Counseling Services purchased and hosted two live webinars for UA Little Rock professional personnel from Health Services and CS.  The webinars provided cost effective educational value, professional development, and CEUs.
    • Dr. Joe Kort presented on LGBTQ: Clinical Issues and Treatment Strategies, May 20, 2019
    • Dr. Margaret Wehrebberg  presented on The New Face of Anxiety: Treating Anxiety in the Age of Texting and Social Media, June 13, 2019
  • Donation Proposal – CS, in collaboration with the Office of Alumni and Development, completed a donation proposal in March 2019 to renovate and equip spaces for group therapy, mindfulness, and to add an additional intern office.

5) Promote student development, engagement, and leadership

  • Student Success Workshops
    • “Getting Myself Together”
    • “Mind Games”
    • “Mindfulness During Midterm Stress”
    • “Career Readiness and Professional Development”

Healthy Relationships Workshop – In conjunction with the Panhellenic Council, CS provided a workshop on relationship issues and principles that help strengthen relationships in families, sororities, roommates, and with significant others.  Topics included self-esteem, creating and maintaining positive healthy relationships, and recognizing and dealing with abusive situations in assertive, confident ways. March 5, 2019

6) Other


  • Arkansas Collegiate Drug Education Committee (ACDEC)
  • Title IX Training Team
  • Diversity Council
  • Campus Campaign Steering Committee
  • Admissions Director Search Committee
  • Health Services Director Search Committee
  • TRIO Director Search Committee
  • AFSP Fundraising Committee
  • Psychology Club’s Mental Health Week Planning Committee

At A Glance

Our Clinical Numbers

  • 2,775 individual clinical appointments. This signifies an upsurge of 475 counseling sessions, a 20.6 % increase over last year.
  • 600+ students attended the Self Care Fair
  • 217 students viewed It’s Real (suicide prevention documentary)
  • 215 students participated in the Out of the Darkness Walk
  • 180 attended Trojan Wars
  • 9 students viewed the CS specific link (ualr.at/getinvolved) to explore potential clubs & organizations
  • 42 students attended the Healthy Relationships Workshop

Advocacy, Collaboration, Programming & Presentation Numbers

CS prides itself on its outstanding customer services and eagerness to advocate, educate, and help students who utilize our services.  In addition, CS staff readily volunteer to help out across the campus community to assist colleagues from various campus offices with myriad types of programming and events as evidenced by the following:

  • 18 students benefited from CS staff personally advocating for them with Financial Aid, Bursar & Student Accounts, Admissions, Records & Registration, Disability Resource Center and professors as well as with the provision of reference and referral letters.
  • 1,781 individuals participated in recruitment, retention, and orientation programming and training.  CS staff provided and/or assisted with new, transfer, resident assistants, international, athletics, Clinton School, Bowen School of Law, BSW, and CLC orientations.  Further, CS participated in parent programs and many aspects of RA training.
  • 2,040 students participated in programming in which CS staff directed, facilitated, or collaborated to bring to fruition. Examples include Campus Living Move-In Day,Trojan Wars, the McNair Symposium, the Student Wellness Fair, the Self Care Fair, Out of Darkness Campus Walk, and the Pancake Dinner.
  • Many fellow employees participated in programming and training which CS directed or supported such as Title IX training, new faculty orientation (12), and the Employee Wellness Fair (150).

Satisfaction Survey Comments

  • “Tara is amazing! So grateful for her insight and knowledge of medicines.”
  • “My counselor was very knowledgeable and helped me figure out how to deal with the difficulties I was going through.”
  • “I learned how to cope with my anxiety and depression in a healthy way and how to set boundaries with toxic people.”
  • “UA Little Rock’s Counseling Services Department has really been there with me on my rocky college journey. Not only have they kept me enrolled, but they have saved my life. I’m not sure I would be here today without the counselors that saw me and I definitely wouldn’t be headed to grad school in the fall.”
  • “I’ve learned that by consenting to counseling services, life can become much easier on campus as well as academically and personally. I appreciate all the efforts and support provided by Dr. Mike and I commend this service as being superior in helping students grow in(to) healthy professionals. Thank you very much.”
  • “They really CARE for you and your well-being in all applicable forms: physical, mental, emotional, psychological.”

Assessment 1

Type of assessment (learning outcome or operational)


Activity or experience being assessed

Collaborated with Health Services to provide 2 professional development/CEU opportunities for Health Services & Counseling Services personnel

Assessment artifacts

Certificates of Successful Completion for each licensed professional participant

Time period assessment was done

May & June 2019


All licensed participants earned Certificates of Successful Completion


  • 6 licensed and 4 not licensed for the LGBTQ webcasts
  • 5 licensed and 3 not licensed for the Increased Anxiety and Social Media webcast

Continuous improvement process

Training gained will be used to better serve LBGTQ students and expand anxiety treatment options for clinicians. For future professional development efforts, we will follow up with participants to ask what they had learned that could be applied in their jobs.

WHEN: Fall 2019

Stateholder involvement / Communication plan

Collaborate with Health Services & Disability Resource Center to discuss results, and brainstorm possible topics for next year

Assessment 2

Type of assessment (learning outcome or operational)


Activity or experience being assessed

Educate students who utilize Counseling Services (CS) about campus clubs and organization opportunities as part of the intake process

Assessment artifacts

Two sources of data were collected to assess this endeavor: 1) a question on the spring CS 2019 satisfaction survey, i.e., Information provided by Counseling Services led me to consider and/or join a student organization or club, and 2) the number of individual clicks on the CS specific link, i.e., ualr.at/getinvolved, provided to students served by CS.

Time period assessment was done

Survey April 24 – May 15,  2019

Clicks as of June 30, 2019


Results of the survey item indicated 23% responded strongly agree or agree that indicated the information provided them positively influenced student to consider and/or join a student club or organization. Unique clicks listed in At a Glance section under Our Clinical Numbers. 9 students viewed the CS specific link (ualr.at/getinvolved) to explore potential clubs & organizations

Continuous improvement process

CS did not implement this until the spring 2019 semester was well underway. Based upon these results, CS will continue to encourage student involvement during intake sessions throughout the FY 20 academic year.

WHEN: Ongoing

Stateholder involvement / Communication plan

Continue to have Counseling Services staff provide these cards to encourage participation by students in student orgs.

Assessment 3

Type of assessment (learning outcome or operational)

Student learning 4B

Activity or experience being assessed

Student Learning (4B)

Due to time and personnel constraints, the Blackboard shell was created mid-June 2019. Thus no training or assessment results were collected. This is an ongoing project that will be a goal for the FY 20 academic year.

Priorities for Next Year

  • Establish “Let’s Talk” Offsite Drop-In Consultation opportunities
  • Collaborate with Health Services & Disability Resource Center to provide 2 professional development/CEU opportunities
  • Create Counseling Services specific student worker training in Blackboard and incorporate customer services training into the curriculum