APAC Instructors

APAC hires highly skilled instructors to offer the best training possible for participants.

Veronica Alexander

Veronica Alexander has worked in Human Resources for most of her career with expertise in:  HR Management and Compliance including EEO, AA, ADA, ADEA, FLSA, ERISA, FMLA, HIPAA; Talent Acquisition; Classification and Compensation; Employee Relations; Benefits and Pension Administration; Talent Management; Coaching Managers and Employees; Organizational Development; Strategic Planning.

In August of 2015 Veronica joined the Arkansas Department of Labor as the Agency Human Resources Manager.  In this role she oversees human resources and payroll functions and develops and implements talent management programs to ensure recruitment, engagement, development and retention of top talent.

Prior to coming to Arkansas, she was employed by the University of Florida Foundation, Inc., in Gainesville, Florida. As director of Human Resources, she oversaw the HR, EEO and payroll functions. She was a strategic partner with senior leadership and had an integral role in the recruitment and development of the fundraising team that raised more than $1.7 billion in private support for the University.  This was the sixth (6th) most successful fundraising campaign in public universities in the nation. She was also a Facilitator of the university’s Sexual Harassment Mini-Conference Program and served on the Title IX Committee for Equity in Intercollegiate Athletics.

Veronica is a native of New Orleans, LA and earned her bachelor’s degree from the University of New Orleans.  Veronica has continued her quest for excellence and professional growth by becoming a Certified Public Manager in May of 2018.

She is a member of the American Academy of Certified Public Managers, the Arkansas Society of Public Managers and the Society of Human Resources Management (SHRM). She is a past member of the Arkansas Association of Colleges and Employers.  Veronica is active in community service as a member of the Board of Directors of the Arkansas Single Parent Scholarship Fund; a member of The Links, Inc. Pine Bluff AR Chapter, and other community service affiliations.

Andrea Alford

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Andrea S. Alford is a leader, consultant and trainer with 15 years of human resources experience. As Deputy Executive Director of the Real Estate Commission, Andrea brings a unique blend of private and public sector experience to her leadership approach. Prior to working for the Commission, Andrea was Staffing Services Manager for a professional staffing firm, where she earned the national Certified Staffing Professional designation.

In 2011, Andrea achieved the national Certified Public Manager® designation in addition to the Arkansas Governmental Manager designation the year before that. In 2012, she served as President of the Arkansas Society of Certified Public Managers.

Andrea is active with the Association of Real Estate License Law Officials (ARELLO), having served as Senior District Vice President in 2016. She is currently on the Board of Directors, having also served on the Board from 2013 to 2016. Her committee work with ARELLO includes chairing the Program Committee, Education Certification Committee, and Education Issues Forum. She has also served on the Exam Accreditation Committee, Membership Committee, Finance Committee, and IT Task Force.

Amber Booth-McCoy

Amber Booth-McCoy is the Manager of Intercultural Education in the UAMS Division for Diversity, Equity, and Inclusion (DDEI). In this role she directs institution-wide initiatives and serves as an internal consultant with the mission of inclusive culture building. In 2020, she created and launched the DDEI Academy for Inclusive Excellence, a cadre of learning experiences on topics relevant to diversity, equity, and inclusion.

Booth-McCoy is also the CEO of The Diversity Booth, Inc (TDB). TDB is a consulting firm experienced in co-creating equitable cultures by focusing on emotional growth thru storytelling. TDB has worked with multiple prominent national and international organizations. Recently, the Little Rock Chamber of Commerce announced TDB was nominated for a 2020 Minority Business Award, the Little Rock Regional Emerging Business of the Year.

Booth-McCoy has delivered several keynote, motivational, and DEI focused speeches which includes being a TEDx speaker. She also serves on several DEI related boards and community service organizations such as Alpha Kappa Alpha Sorority Incorporated, Beautiful Feet, Beautiful Minds, Just Communities of Arkansas, and NAACP. Additionally, she serves as Vice Chair to the City of Little Rock Racial and Cultural Diversity Commission (RCDC).

Booth-McCoy is a proud Little Rock native and graduate of UA Little Rock.

Millicent Boykin

Millicent Boykin has an extensive background in nonprofit administration, community engagement, as well as program expansion and strategic partnership development. As Chief Program Officer for VolunteerNow, one of the most active volunteer centers in the country, Millicent serves as a community connector, convener and capacity builder to strengthen the sector. She leads initiatives that leverage the power of volunteerism to improve and sustain communities.

In her spare time, she consults with nonprofits and educational institutions on mission advancement through innovative engagement strategies. Her focus is on shifting client thinking from “obstacles to opportunities.”

Millicent is an active community volunteer and serves on the boards of Reading Partners North Texas, Best Buddies Dallas/Fort Worth and the Woodrow Wilson High School Community Foundation. In addition, Millicent is a Leadership Dallas alum, member of the Rotary Club of Dallas – Uptown, and past chair of the Diversity Leadership Council of the American Red Cross. She was honored as HOBY Alum of the Year by the Texas North chapter, received a special citation for Volunteer Excellence from the American Red Cross North Texas Region, and has been featured as a “Hometown Hero” with Fox 4.

Millicent was born in East Texas, but ventured north to the “Windy City” (aka Chicago) for college and holds a degree in Psychology from Northwestern University. Millicent’s passion for service and engaging others to positively impact their community is evident through one of her favorite quotes, “I am only one, but I am one. I cannot do everything, but I can do something.  And I will not let what I cannot do; interfere with what I can do.” ― Edward Everett Hale

Dr. April Chatham-Carpenter

Dr. April Chatham-Carpenter (Ph.D., University of Oklahoma) is a Professor of Applied Communication at the University of Arkansas at Little Rock, where she serves as Department Chair of the Department of Applied Communication. Previous to coming to UA Little Rock, she served as Professor of Communication Studies and Interim Associate Provost for Academic Affairs and Dean of the Graduate College at the University of Northern Iowa. She researches issues such as innovation and change, use of communication to manage difficult dialogues, transformations in online teaching, and assessment of the impact of initiatives to effect change within the higher education industry.



Judith Faust

Judith Faust sometimes describes herself as “an organization junkie,” having long been fascinated by how organizations work, and especially by what community-based nonprofits can accomplish. She’s retired from the faculty at the University of Arkansas Little Rock, having for two decades taught graduate students in social work about nonprofit management and community practice. Her own work has included directing a program for runaway and homeless youth, a management-support organization for Arkansas nonprofits, and the state’s Division of Children and Family Services. She volunteers presently with KUAR, the Quapaw Quarter United Methodist Church, and pretty much whomever asks her.

In case you wonder about such things, her undergraduate degree—a double major in journalism and philosophy—was earned from the University of Kansas, and her graduate degree—an MSW with a concentration in community organization and planning—from Tulane University.

Dr. Peter Gess

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Dr. Peter Gess is Associate Provost for Engaged Learning and Director of International Programs at Hendrix College. For the former he leads the College’s distinctive Odyssey engaged learning program and other curricular and co-curricular high-impact practices. For the latter he oversees study abroad programs, international student and scholar services, ESOL programs, and special international projects, such as the Rwanda Presidential Scholars Program and the International Student Summer Institute. He is also an associate professor of politics and environmental studies and teaches courses in public administration and policy.

Before coming to Hendrix, Peter helped launch the International Center for Democratic Governance at the University of Georgia, a public service unit providing training and technical assistance to subnational governments in developing nations. In that role, he managed training programs in China for almost a decade. Peter began his international career through US Peace Corps service. In the mid-1990s, he was an environmental awareness advisor with the Polish national park system. He also earned his doctorate in public administration from the University of Georgia.

Dr. Malcolm Glover

Dr. Malcolm Elliott Glover is a global leadership scholar and humanitarian who engages in efforts that bring about strategic change as a Diversity, Equity, and Inclusion Program Manager for Booz Allen Hamilton. As a crisis manager, communication analyst, award-winning journalist, and educator, he has worked with governments, corporations, and grassroots organizations in over twelve countries on five continents.

Dr. Glover holds a Master of Public Service from the Clinton School; a Graduate Certificate in Conflict Mediation from the University of Arkansas at Little Rock; and a PhD in Leadership Studies from the University of Central Arkansas. He has completed research on the interrelated nature of gendered leadership, conflict management, and cultural identity at global organizations and he has examined the ways leaders manage a multicultural workforce in an interdependent world.

He has worked with PBS, NPR, MTV, MSNBC, the United States Agency for International Development, the United States Patent and Trademark Office, the Kettering Foundation, Winrock International, Heifer International,  and several other institutions. In every endeavor, Dr. Glover strives to build coalitions and improve outcomes for initiatives in the public and private sectors.

Dr. Amy Hawkins

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Dr. Amy Hawkins is the Director of the Center for Teaching Excellence at the University of Central Arkansas, leading faculty development initiatives to strengthen teaching and learning at UCA. She is also an Associate Professor of Public Relations in UCA’s School of Communication.

Dr. Hawkins is Accredited in Public Relations (APR) through the Public Relations Society of America (PRSA). She served as Interim Director of the Interdisciplinary Ph.D. in Leadership Studies at UCA during its inaugural year and continues to mentor doctoral students.

Dr. Kim Hoffman

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Dr. Kim U. Hoffman is an Associate Professor of Public Administration and Director of Public Administration in the Department of Political Science at the University of Central Arkansas. Dr. Hoffman received her undergraduate degree in public administration from the University of Central Arkansas in 1989 and her MPA degree from the University of North Texas in 1991.

She worked as a legislative analyst in the Fiscal Services Division of the Arkansas Bureau of Legislative Research (BLR) from 1991-1998 where she drafted appropriation bills and amendments, presented state agency budget requests and executive recommendations before the Joint Budget Committee, presented general fiscal and programmatic information before various committees of the Arkansas General Assembly, and staffed subcommittees of the Joint Budget Committee.

In 2003, Dr. Hoffman earned a Ph.D. in Political Science from the University of Oklahoma with specializations in public administration, public policy, and American politics. Her primary teaching interests focus on the history and development of public administration as a practice and field of study, the role of public administrators in the public policy process, state and local government budgeting, and the intergovernmental relationships among federal, state, and local governments.

Her primary research interests lie in government bureaucracy and budgeting with an emphasis on the state and local budget process, key actors in the budget process, and state and local government revenues. Prior research has been published in the The American Review of Public Administration, Journal of Public Budgeting, Accounting, and Financial Management, State and Local Government Review, and Women and Politics, among others.

Dr. Karen Kuralt

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Dr. Karen Kuralt is Associate Dean of the Graduate School at the University of Arkansas at Little Rock. She also teaches online courses in business and technical writing in the university’s Department of Rhetoric and Writing, where she served as the MA program coordinator for 12 years.

She holds a Ph.D. in English from Purdue University and a B.A. and M.A. from the University of Utah.

A winner of the College of Social Sciences and Communication Faculty Excellence Award for Public Service, Dr. Kuralt has served as a science editor and workplace writing trainer with national and local organizations including the National Center for Toxicological Research (NCTR), the Arkansas Department of Human Services, Affirmative Risk Management, the Center for Toxicology and Environmental Health (CTEH), the Central Arkansas Library System, the Arkansas Department of Environmental Quality (ADEQ), the University of Arkansas Cooperative Extension Service, and Acxiom. She is also a member of the board of directors at Wildwood Park for the Arts, where she serves as the park’s publicity coordinator.

Marie Lindquist

Marie Lindquist is the Executive Director of the Arkansas Public Administration Consortium. In that role, she directs both APAC’s Certified Group Facilitator and Certified Volunteer Manager Programs. She is also an instructor and curriculum developer for both programs. She is trained in Liberating Structures, which are facilitation techniques that allow all participants to be part of discussions and decision making.

As a consultant she works with organizations to create engaging online and in-person meetings, retreats, and events. Her experience includes designing and facilitating strategic planning processes and managing community discussions. She has worked with the Arkansas Community Foundation, Southern Bancorp Community Partners, the Arkansas Department of Health and Human Services, the Arkansas Economic Development Commission, Disability Rights Arkansas, Winrock International, and more.

Lindquist’s full-time work focuses on connecting higher education’s resources with community needs and opportunities. She has created new programs, developed policies and procedures that meet international standards, taught fieldwork courses, developed partnerships, and hosted national conferences. She has worked for the University of Arkansas Little Rock, the University of Arkansas Clinton School of Public Service, Rhodes College in Memphis, Cornell College in Iowa, and Southern Illinois University at Carbondale.

Kathryn Matchett

Kathryn Matchett has worked in the fields of international, community and organizational development for over thirty years.

Since 2002, she has provided consulting services to domestic and international organizations, specializing in bringing together key stakeholders to develop shared visions and make decisions through collaborative processes. Areas of expertise include group facilitation, strategic planning, nonprofit start-up, board development, program evaluation, conference planning, team building, training of trainers, cross-cultural training, research and writing.

Kathryn authored Values-based Holistic Community Development, describing Heifer International’s community development model, and was the lead author of Southern Bancorp: Revitalizing the Rural South, of the Winthrop Rockefeller Foundation’s Partners in Progress series.

Kathryn holds a Master of International and Intercultural Management degree from the SIT Graduate Institute in Vermont and a Bachelor’s degree in Public Policy Studies from Duke University.

A native of Little Rock, Kathryn has lived and/or worked in fourteen countries in Africa, Asia, Europe, and North and South America. She is conversationally proficient in French and Spanish and is certified to teach English as a Second Language.

Ashley Matejka

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Ashley Matejka has been a professional project manager for over 8 years and an “unofficial” project manager for her entire life. As a consultant for the Department of Defense, she managed projects that evaluated long-term sustainment challenges for Air Force bases around the country.

Currently, she is a Senior IT Project Manager for the Arkansas Department of Human Services. She works as part of a team managing a software development project to deliver integrated eligibility and benefit management capabilities to the State of Arkansas for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and other programs.

Ashley is a certified Project Management Professional (PMP ®), with an undergraduate degree from Boston University and a Master of Public Service degree from the University of Arkansas Clinton School of Public Service.

Outside of work, Ashley can be found organizing her friends, traveling, and hiking with her husband and dog.

Dr. Kristen McIntyre

Dr. Kristen A. McIntyre (Ph.D., North Dakota State University) is a full professor in the Department of Applied Communication at the University of Arkansas at Little Rock. She directs the ACOM 1300: Introduction to Communication program as well as the UA-Little Rock Communication Skill Center.

Her co-authored publications in communication education can be found in Communication Quarterly, Communication Teacher, The Communication Centers Movement in Higher Education, Best Practices in Experiential and Service Learning in Communication, and The Handbook of Communication Training: A Best Practices Framework for Assessing and Developing Competence.

Dr. Bailey Oliver

Dr. Bailey M. Oliver is an assistant professor in the Department of Applied Communication at the University of Arkansas at Little Rock. She holds a PhD in Human Communication, with a focus in restructured family communication.

Dr. Oliver is a published researcher, professor, and certified group facilitator in the fields of conflict transformation and family resilience. Her facilitation experience primarily focuses on conflict management, emotional intelligence, and promoting more collaborative work environments.

Roy Ragland

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Roy Ragland serves as the Chief of Staff for the Arkansas House of Representatives. He was appointed to the UA-Pulaski Technical College Board of Visitors by Governor Hutchinson in December 2018.

Roy served as a member of the Arkansas House of Representatives from 2005 through 2011. Subsequent to his legislative service he worked as Deputy Director of Governmental Affairs for Secretary of State Mark Martin in 2011-2012. He began his career on the House staff in December, 2012 as Director of Member Services. In 2016 he became Deputy Chief of Staff and in 2017 Chief of Staff.

Roy graduated Magna Cum Laude from the University of Arkansas Little Rock in August 2018 with a Bachelor of Arts in Political Science and a Minor in History. He is currently pursuing his Master’s Degree in Public Administration at UA Little Rock.

Roy’s wife, Gail, works in the office of Governor Asa Hutchinson as an assistant to his Senior Advisors.

Dr. Lindsay Ruhr

Dr. Lindsay Rae Ruhr is an Assistant Professor in the School of Social Work at the University of Arkansas Little Rock. Dr. Ruhr holds a master’s degree in social work from the Brown School at Washington University in St. Louis. She also holds a master’s degree in public policy administration from the University of Missouri-St. Louis. She earned her Ph.D in social work in 2016 from the University of Missouri and joined the faculty at UA-Little Rock in 2018.

Dr. Ruhr teaches the following courses at UA-Little Rock: Evaluation Research, Research Methods, Statistics, and Social Welfare Policy. She acquired program evaluation experience through her affiliation with the AmeriCorps VISTA program.

Dr. Christy Standerfer

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Dr. Christy Standerfer earned a Ph.D. in Communication from the University of Colorado and served as a faculty member at the University of Arkansas Clinton School of Public Service (UACS) for twelve years. For three years she was UACS’s Faculty Director of the Office of Community Engagement. She retired from UACS in July 2019 and was granted Emerita status.

Dr. Standerfer has over 30 years of teaching experience both on-line and in the classroom. Courses taught include Communication and Social Change, Advocacy in Public Service, Managing Public Disputes, Political Communication, and Gender Communication.

Her most current work focuses on ways to curb rising rates of diabetes. She has been awarded grants from the Arkansas Department of Health and the Kettering Foundation to conduct research about the diverse perceptions of the disease and ways to best address it.

Dr. Standerfer served as a 2012-13 Fulbright Lecturing Scholar at University Marin Barleti in Tirana, Albania. During her time in Albania, she worked with U.N. Women and the U.S. Embassy delivering workshops and reports on public speaking, policy debate, conflict transformation, and effective advocacy. Subsequently, she served as a Fulbright Scholar peer reviewer for applicants seeking placement in Eastern European countries and a Fulbright Scholar Alumni Ambassador. She has been awarded another Fulbright grant for Fall 2021 and will teach applied research methods, advocacy, and effective public meeting planning at the University of Pristina in Kosovo.

Hilary Trudell

Hilary Trudell is a facilitator, producer and educator with extensive experience in the fields of public service and the arts. She specializes in community engagement, arts education and providing a platform for storytelling and advocacy around themes of social justice.

In 2017, Trudell founded a storytelling initiative called The Yarn, whose mission is to amplify voices, build understanding and create a space for human connection. Currently entering The Yarn’s third season, Trudell and her team have produced over 15 shows. She has personally coached over 180 people in efforts to help them share their stories succinctly, effectively and with impact.

In 2018, Trudell also founded the ACANSA Ten-Minute Play Showcase. A board member of the ACANSA Arts Festival, she is a strong believer of leveraging stories as catalysts for community building, education and social change.

Trudell currently works as Director of Local Programming and Regional Outreach at the Clinton School of Public Service leading students through their first field work experience.

Melissa Maxcy Wade

Melissa Maxcy Wade speaking at a podium

Melissa Maxcy Wade holds M.A., M.T.S., and Th.M. degrees. She serves as President of the Glenn Pelham Foundation for Debate Education. She is now Emerita Faculty of the Division of Educational Studies at Emory University and former Executive Director of Forensics for the Barkley Forum Center for Debate Education

For 43 years, Wade led the growth of one of the most dynamic debate education programs in the country.  A faculty member in the Division of Educational Studies at Emory, Wade was a principal founder of the Urban Debate League, a national education movement targeting secondary students and teachers from socio-economically challenged schools in more than 20 major U.S. cities. More than 90,000 students have been served with 95% graduating from high school and 80% matriculating to college. She coached Emory to more than thirty-five national college debate championships and received every major college coaching and service award in the field of academic communications. In 2007 Wade received the Thomas Jefferson Award, Emory’s highest faculty honor.

Wade has also worked with international debate outreach in South Korea, Singapore, Jamaica, and Colombia and has been a visiting faculty member in the graduate division of international studies at Ewha University in Seoul with emphasis on conflict resolution and negotiation. Wade is the Executive Co-director of the National Debate Project and serves on the Board of Directors for the International Public Policy Forum and International Debate Education Association.  Wade is one of only 3 university debate coaches in the U.S. who served on the National Associated Press Presidential Debate Evaluation Panel for every U.S. Presidential election since 1976.  As President of the Glenn Pelham Foundation for Debate Education, she conducts advocacy, decision-making, and diversity training for corporations, professional associations, non-profits, government agencies, and schools.

Jonathan Wallace

Jonathan Wallace joined Healthier Generation in 2013 and serves as the Associate Director for Cross-Sector Engagement.  In this role, he is responsible for the strategic development and implementation of community-based, cross-sector engagement across the country that drives healthier environments for kids and families, with specific emphasis on increasing access to healthy foods and beverages.  Jonathan plays a lead role in managing Healthier Generation’s business sector partnerships and developing innovative collaborations and solutions that impact children’s health.

Prior to this role, Jonathan led an initiative to increase healthy out-of-school time activity across Arkansas.  He also serves as a coach with Arkansas State University – Childhood Services, providing training and technical assistance to out-of-school time and early childhood programs across the state.  Jonathan’s career has primarily been in the public sector, previously serving with Youth Volunteer Corps, VolunteerNow, and City Year.

Lisa Weaver

Lisa Weaver has worked with Community Health Centers of Arkansas (CHCA) for over 19 years serving in various leadership positions. Weaver currently serves as the Strategic Business Development Director. In this position she support Arkansas Health Centers with strategic planning, governance training, and service excellence training in addition to supporting grant development and other identified technical assistance and training efforts at CHCA.  She began her role at CHCA as the Community Development Director supporting growth initiatives across the state including growth planning and expanding access to care in new communities. During her time with CHCA, she has provided support and expertise in the area of development, communications, outreach/enrollment, grant writing, strategic planning, governance, staff development, and program management for a multitude of grant programs and contracts including the more recent Intimate Partner Violence – Project Catalyst grant.

Weaver has 25+ years’ experience working in the public and non-profit health fields in various leadership/management positions including nearly 10 years at the Arkansas Department of Health.  In addition to experience previously shared, her experience includes: group facilitation, implementation and evaluation of health programs, program management, multi-media educational/marketing campaigns; focus groups, desktop publishing; emergency communications, and environmental health. She has over 20 year’s supervisory/management experience.

Weaver has a Bachelor of Science in Health Education & Promotion.  She is a Masters Certified Health Education Specialist (MCHES), a Certified Public Manager (CPM) and a Certified Group Facilitator (CGF). Her favorite part of her position is meeting all the passionate mission-driven staff and board members at health centers across the state and leading them through strategic planning year after year.