Graduate Certificate in Conflict Mediation Course Descriptions

Conflict Analysis and Intervention (SPCH 7323) REQUIRED COURSE
Provides an introduction to conflict dynamics with an emphasis on developing communication intervention skills. Students will learn different models for analyzing conflicts, conflict analysis tools, opportunities for conflict self-assessment, and skill building in difficult conversations.

Negotiation (SPCH 7324) REQUIRED COURSE
Students will learn the concepts of distributive and integrative bargaining, with an emphasis on building strong work relationships. This course is highly interactive, utilizing lecture, discussion and extensive role-play scenarios.

Mediation (LAW 6329) REQUIRED COURSE
Examines current research and theories regarding conflict and their application to the practice of mediation in a variety of conflict situations. Students will be taught skills necessary to serve as an impartial third-party, such as listening, questioning and creative problem solving, moving beyond impasse and caucusing. Various mediation styles and types of mediation will be addressed.

Family Mediation (SOWK 8320).ELECTIVE COURSE
Focuses on the unique skills needed to work with families undergoing change and experiencing conflict situations. Students will learn how to screen for domestic abuse, address family dynamics and understand financial issues in divorce and will also be exposed to a range of other family conflicts. (This course meets the training requirements of the Arkansas Alternative Dispute Resolution Commission for inclusion of their family mediation roster; however, there are also other additional requirements listed at

Managing Public Disputes (PADM 7341) ELECTIVE COURSE
Provides an introduction to knowledge and skills necessary for effective management of potentially divisive issues affecting the public interest. Topics include when and how to use public participation in government to develop effective public solutions.

Conflict Management in the Schools (TCED 7341) ELECTIVE COURSE
Students will learn to understand the nature of conflict and how it can be better managed in K-12 schools. Students will learn skills for managing conflicts that arise between students, teachers, support staff, parents, administrators and other in the school setting.

Designing ADR Systems for Organizations (PSYC 7330) ELECTIVE COURSE
Explores the nature of conflict and disputes in organizations. Provides an alternative dispute resolution framework for solving and preventing conflicts by taking a proactive systemic approach to early intervention.

Facilitating Multi-Party Conflicts (SPCH 5313) ELECTIVE COURSE
Introduces the conceptual framework and skills necessary to facilitate multi-party conflicts. Topics include identifying stakeholders and their issues, convening diverse stakeholders, and communication tools for multi-party conflicts.

Students are encouraged to design a practicum experience, which provides opportunities to observe and practice conflict mediation skills. The student must submit a proposal to the program coordinator for a practicum which incorporates skill development and other learning activities and assignments directly related to conflict mediation, making it possible to assign a grade to the experience.